Frequently Asked Questions

Purchase, Payment And Delivery

What are the shipping methods and estimated delivery time?

Shipping your orders are always a priority to us – we ensure that only the best conditions are met before your order even reaches your doorstep. All our online orders are shipped using one of the leading courier service provider like GDEX, Poslaju, Citylink Express, Singpost Smartpac, Qxpress and Ninja Van.

For USA, your orders will be fulfilled by our partner Amazon.com

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After receiving your order, we will process and ship your order within 1-2 working days. Once we have shipped your order, we will send you a tracking number via email.

Estimated delivery time:
Singapore: 2-4 working days
Peninsular Malaysia: 1-3 working days

Brunei, Sabah and Sarawak: 3-5 working days
All states in USA: 2-3 working days

Please note that your shipment may be delayed if the delivery period coincides with public holidays or any unforeseen circumstances.

What are the payment options?

Dynamic Nutrition accepts Paypal, credit card and internet bank transfer –  MEPS FPX, Maybank 2u, Hong Leong Connect, CIMB Clicks, RHB Now, AmOnline, ESA PAY, WEB CASH, AFFiNBANK, etc

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Why did Paypal charge an extra USD 1 for my purchase?

This is what we got from Paypal forums:

The 1 USD charge is a temporary authorization by PayPal. To verify that the buyer’s credit card or debit card is in good standing, a temporary USD 1.00 charge might appear in buyer’s transaction history. The charge appears as ‘pending’ and is automatically removed after the full amount of the purchase is processed. It may take a few minutes or up to 30 days, depending on the card issuer, for the transaction to be removed and the USD 1.00 to be released to the buyer’s card. If the authorization charge remains on the buyer’s card after 30 days, we suggest the buyer contact the card issuer.

 

Shipping Rates
Destination Shipping rates
Malaysia RM10 for purchases below RM80
Singapore SGD15 for purchases below SGD60
Brunei BND15 for purchases below BND60
Indonesia Rp150,000 for purchases below Rp599000
Rest Of The World USD15 for purchases below USD100
Policy For International Orders?
For orders shipped to destinations outside of Malaysia, Singapore and USA,  Dynamic Nutrition is not responsible for any duties, taxes and brokerage fees associated with the shipment. Furthermore, Dynamic Nutrition is not knowledgeable about country-specific import regulations and will not be responsible for fees/damages associated with non compliance. We strongly encourage you to research all country-specific facts, information and regulations prior to placing an order.
Refund Policy
All purchases are non-refundable.
Where else can I buy your products? I want to buy from your stockist.

Our products are available with stockists in many parts of Malaysia, Singapore and Brunei.

You can locate the nearest stockist here:
http://www.dyna-nutrition.com/find-a-store/

I did not receive my package, what should I do now?

If you did not receive your package within 2 weeks, please inform us immediately.

We use reputable couriers which are trackable. Your package may be returned to us by the courier company if:
1. No one is around to receive the package after multiple attempts.
2. The package is posted to a collection point (at the nearest Post Office or as instructed by you) and no collection was made within the collection period.
3. The delivery address was invalid or wrong.

If your package is returned to us and you wish to have re-delivery, a re-delivery fee applies.

If the tracking status of your package shows that it is delivered but you did not receive the package, we will try our best to raise a dispute with the courier. However, we will not be liable for any losses incurred.

 BioNatto

Where can I buy BioNatto? Do you have any stockist or retailer?

We encourage to buy directly from our website to enjoy the best discounts and free delivery. However, we have stockist and retailers in:

Singapore
Brunei
Kuala Lumpur
Selangor
Perak
Penang
Kedah
Johor
Terengganu
Kelantan
Negeri Sembilan
Sabah
Sarawak

Please refer to our full list of stockist and retailers here:
Where can I buy BioNatto?

How long before I can see the effects of BioNatto?
BioNatto is a natural health supplement and not a drug. Hence, its effects vary from person to person. Usually you can see its effect from 6-8 weeks.
Can I take BioNatto if I'm already taking anticoagulants (e.g. Warfarin, Aspirin, etc)?

Short answer: Yes.

Why? Vitamin K2 is known to interact and reduce the effectiveness of anticoagalants like Warfarin and people taking such medication are usually advised by their doctors not to take large amount of Vitamin K.

Vitamin K2 is removed from Nattokinase NSK-SD® using a patented process to allow people who are taking Warfarin to benefit from Nattokinase NSK-SD®.

Always ensure that you are taking genuine Nattokinase NSK-SD® as other natto products may not be suitable for you.

Do you sell BioNatto in pharmacies?

Yes. We do have few pharmacies carrying BioNatto. Please refer to our full list of stockist:

Where to buy BioNatto?

Is BioNatto certified Halal?

We are in the process of applying for halal certification for BioNatto.

For your information, BioNatto is 100% vegetable-based and our capsules (Vcap) are gelatin-free.

Is BioNatto safe for vegetarians?
Yes, it is safe for vegetarians. BioNatto is 100% vegetable-based and our capsules (Vcap) are gelatin-free.
Maltodextrin is added to BioNatto. Will it cause any sugar related problems?

Maltodextrin is a food additive derived from starch. In our product BioNatto, each capsule has 0.45 grams of Maltodextrin. Consumption of 2 capsules a day means that a person will consume only 0.9 grams daily.

We believe that this quantity is insignificant to cause any sugar related problems.

I would like to find out more about the product before I buy.

Nattokinase from our product, BioNatto, is isolated from natto bean, a daily food for the Japanese for more than a thousand year.

Kindly refer to the comprehensive scientific review from our website for more details. BioNatto is an all round food supplement for cardiovascular health.

If you have any further enquiries, please contact us.

Is BioNatto safe for the liver?
BioNatto is tested to be free for any microbe, bacteria and heavy metal. It is safe for long term consumption. The active ingredient, Nattokinase, does not affect liver function

Super Bio-Organic

Where can I buy Super Bio-Organic? Do you have any stockist or retailer?

We encourage to buy directly from our website to enjoy the best discounts and free delivery.
However, we have stockist and retailers in:

Singapore
Kuala Lumpur
Selangor
Penang
Kedah
Perak
Johor
Sabah
Sarawak

Please refer to our full list of stockist and retailers here: Where to buy Super Bio-Organic?

Is Super Bio-Organic safe for pregnant lady to consume?
Yes. Super Bio-Organic is suitable for pregnant lady too.
Can my 2 year old kid consume Super Bio-Organic?
Yes. You can add half a scoop of Super Bio-Organic to his/her favorite drink or milk.

LiveBerries

Where can I buy LiveBerries? Do you have any stockist or retailer?

We encourage to buy directly from our website to enjoy the best discounts and free delivery. However, we have stockist and retailers in:

Singapore
Kuala Lumpur
Selangor
Penang
Kedah
Perak
Negeri Sembilan
Terengganu
Johor
Sarawak

Please refer to our full list of stockist and retailers here:
Where to buy LiveBerries?

Can I consume LiveBerries if I’m pregnant or breastfeeding?
Yes, no problem.
Can I consume LiveBerries if I’m diabetic or have hypertension?
Yes, no problem. LiveBerries have no added sugar. The mild sweetness comes from naturally occurring sugar from berries.
Can I consume LiveBerries everyday?
Yes, Liveberries is a wholefood supplement which can be consumed daily without any side effects.
I have presbyopia, astigmatism and eye floaters. Can LiveBerries help?

Yes, LiveBerries is a very powerful antioxidant which can help improve eye health.

LiveBerries is clinically tested in USDA (US Dept. of Agriculture) clinical test called ORAC (Oxidative Reactive Absorbance Capacity) developed specifically to measure the antioxidative power of food substances. Humans need about 4,000 TE for good health. A serving of LiveBerries is clinically tested by Brunswick Labs to provide 8,000 TE.

I have gastric problems. Can I still take LiveBerries?
Yes, you can. However, it is advisable that you take it after your meals.
What makes VesPro™ LiveBerries superior to other berry powder and liquid derivatives?
VesPro™ LiveBerries Brand X
100% Guaranteed Presevative Free.
VesPro™’s Food Grade Ultrasonic wave uses harmless and temporary ultrasonic waves to permanently kill pathogen and larvaes
Very high in preservatives.
Potassium sorbate is heavily used in excess of minimum amount allowed by FDA, especially in berry liquids or syrups
100% Guaranteed Very Low sugar and sodium levels
VesPro™’s Ion Exchange & Centrifuge uses ion technology for reliable sugar and sodium extraction.
Absolutely no added sugar or sodium in LiveBerries.
Suitable for diabetics and hypertensives
Very high in sugar levels
Some manufacturers add sugar into their syrups to create an overly sweet flavor which is not suitable for diabetics.
Sodium levels can be high due to uncontrolled use of certain food additives to maintain product shelf life, texture and stability
100% Guaranteed Filler Free.
Cheap fillers such as soy powders are used to create bulk volume. This gives a product “big look”. Hence, enabling it to command a higher price.
Absolutely no fillers of any kind in LiveBerries.
Very high in fillers.
To reduce cost, fillers are used to create “big look” at the expenses of product efficacy.
Nattokinase Supplement
  • BioNatto
  • Bought by Zahran from Shah Alam
  • about 1 day ago
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Nattokinase Supplement
  • BioNatto
  • Bought by LAI HUAT from Singapore
  • about 4 days ago
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Nattokinase Supplement
  • BioNatto
  • Bought by Lai Cheng from KUALA LUMPUR
  • about 4 days ago
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Nattokinase Supplement
  • BioNatto
  • Bought by Jocelyn from PUCHONG
  • about 5 days ago
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  • NitroVar
  • Bought by CHAN from IPOH
  • about 5 days ago
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Nattokinase Supplement
  • BioNatto
  • Bought by Jaya from Singapore
  • about 6 days ago
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Nattokinase Supplement
  • BioNatto
  • Bought by Desmond from Singapore
  • about 6 days ago
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LiveCollagen
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  • AshiSlim
  • Bought by Karen from Klang
  • about 6 days ago
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Nattokinase Supplement
  • BioNatto
  • Bought by SHAHARIN from SUBANG JAYA
  • about 6 days ago
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